What gets sent, and when
A confirmation the moment a customer books, a reminder before the session, a receipt when they pay, a balance request after the session, and a thank-you that asks them back.
Reminders · Where your customers already are
Automated appointment reminders on WhatsApp
Fewer forgotten bookings, fewer empty slots, nothing for you to type. Brakett sends the confirmation, the reminder, the receipt and the follow-up on WhatsApp — included, not an add-on.
Free to use. You pay 4% of your price only when a customer pays you online — never more than ₦4,000 per payment. Offline payments are free.
How it works
Nothing to write or schedule
The messages are Brakett’s approved WhatsApp templates, filled in from the booking. You never draft a reminder; your own WhatsApp stays yours for conversations.
Email when WhatsApp cannot deliver
If a number cannot receive WhatsApp, the same message goes by email automatically — the customer is reminded either way.
Cancel or reschedule from the message
The reminder carries secure cancel and reschedule links. The slot frees itself, the customer picks a new time, and your calendar stays right.
Part of the whole relationship
Reminders are one step: the same system takes the booking, collects the payment, delivers files and brings quiet customers back through the Retention Center.
Questions, answered
How much do WhatsApp reminders cost?
Nothing extra. Confirmations, reminders, receipts and follow-ups are included; Brakett is free to use and charges 4% only when a customer pays online.
Do I need my own WhatsApp Business API account?
No. Brakett sends from its own approved WhatsApp templates on your behalf; you keep using your own WhatsApp for conversations.
Can a customer cancel or move an appointment from the reminder?
Yes, through the secure links in the message, within the notice window you set. Past the cutoff they are asked to contact you.
What if a customer is not on WhatsApp?
The same message is sent by email automatically.
Stop leaving money on the table.
Your page, your payments and your WhatsApp reminders — free to use, 4% only when you get paid online.
Prefer a hand? Talk to us and we’ll set you up together — free.